It was easy to get hold of them, they arrived on time and they are willing to come early in the morning (even before 8:00 am). The job was very well done. They are very nice people. They made sure that they did get other parts of the house dirty (they did only the bedrooms, the living room is hardwood). I think they were quite efficient. I did this through a group deal in Angie's list so the price is cheaper than their regular prices.
Mr. Kaplan responded quickly to my call (I had had another company scheduled for the day before, and they called me 3X during their appt. "window" to tell me they would be late etc. I fired them). I found Mr. Kaplan on Angie's list, however, and gave me an estimate over the phone, and was here at the time promised. They not only did great work,, going beyond the promised services, but also charged me exactly what he estimated. He and his staff were polite, and worked quickly and efficiently. It was a pleasure doing business with him and his staff.